Someone who knows the system, on your side of it.
Prime Care Link helps patients, families, and healthcare professionals find appropriate care resources across the continuum — from hospital discharge to long-term community support.
Not sure which door is yours?
No account, no quiz, nothing hidden behind a form. Call (818) 574-3333 or send what you have — whichever is faster for you right now.
Our main pages are available in six languages. On the phone, we can talk it through in English, Armenian, or Russian, and for Spanish and other languages we work with you to arrange communication. Language assistance
Four simple steps, and a real person to help you at each one
The same process whether a daughter leaves a message at 9pm or a case manager sends a referral at 4pm on a Friday.
- 1
Submit
By phone or online. Tell us the situation however you have it.
- 2
Review
We read it, clarify priorities, and tell you what's missing.
- 3
Organize options
Care providers, residential settings, home-based care, and community programs that may fit. No provider pays us to be on that list.
- 4
Coordinate next steps
We keep communication moving between families, care teams, and providers, and confirm back to whoever sent it.
Eighteen categories, across the continuum
We do not provide clinical care, medical advice, clinical assessments, or emergency services. We help coordinate access to the people who do.
Hospital & post-acute transitions
Hospitals, skilled nursing, rehabilitation. The hard part is finding a setting that fits the care team's plan, the person's coverage, the location, and the family's situation.
Home-based care
Home health, non-medical home care, hospice and palliative support, wound care. The usual question is which provider can start, and when.
Residential settings
Assisted living, memory care, board and care, and short respite stays. Licensed settings only. We check the license at the state's own registry, never a directory, and we tell you what we found.
Physicians, medical groups & IPAs
Help finding a physician or medical group when someone needs one. Medical orders are always the clinician's decision.
Equipment & community support
Medical equipment, transportation, adult day programs, and the public and nonprofit programs many families don't know about, from Medi-Cal and IHSS to VA benefits. We link to them directly and we are not affiliated with any of them.
How we're paid — and what it does not buy
Most referral services are paid by the provider you end up choosing. Here is how we are paid, on the front page.
- Providers do not pay Prime Care Link to be included, listed, or recommended. No one can pay to get on your list.
- The options we organize can include any licensed provider that fits the need.
- Today our navigation support is offered at no cost to families and professionals. If that ever changes, it is published on this site before it takes effect — never after.
- Before any referral leaves here, we tell you in writing how the options were put together and why each one is on the list.
Why it matters
When the provider pays the referral service, the family is the product. A list of "recommended" options can quietly become a list of whoever paid. We built Prime Care Link the other way around, so the one sentence every family and every discharge planner wants to hear is one we can actually say.
"Nobody paid to be on your list."
You need a disposition, not a funnel
No quiz, no lead form, no callback queue. One referral line, a list of what to have ready, and updates from us at each step.
For hospitals & discharge planners- Referral line
- (818) 574-3333
- Office hours
- Mon–Fri · 8am–6pm PT
- After hours
- Same number, always on
- Your point of contact
- Care Network Director
- TTY
- 711
Need support with a time-sensitive care transition?
Send a referral or call. Our Care Network Director reviews every request and follows up to help identify appropriate resources.